Agent Handshake

Agent Handshake is Fini's named capability for when the other party is a customer's personal AI agent (Meta Muse, Google Call for Me, OpenAI Dots, etc.). It decides from intent + live account data + written rules, so rewording should not flip the answer. Announced 2026-10-27; on Product Hunt 2026-10-28. Post: usefini.com/blog/introducing-agent-handshake · Site: usefini.com.

Key points

1. Problem: personal agents retry refunds/cancellations with new wording; RAG help-desk bots can answer inconsistently. 2. Same request, same decision: resolve intent, load account state, apply rules — wording should not change the outcome. 3. Pre-send checks: guardrails for banned terms, confidential fields, unapproved links, and plain-language policies; rewrite or escalate on failure. 4. Knows when to stop: after the answer is given it stops looping; money-moving or out-of-policy asks can go to a human; suspected agent chats are tagged in Inbox. 5. Availability: open to any team running a support AI agent, not only Fini-hosted ones (per the launch post).

Why this radar term

Concrete product proper noun Agent Handshake with a long-form launch post and same-day PH push — not a vague "agent support" phrase.

Get started

1. Read Introducing Fini Agent Handshake and the setup checklist in docs. 2. Encode high-volume asks (refunds, cancels, billing) as single-answer rules; mark confidential customer fields. 3. Run the "same request twenty ways" consistency test, then review early agent threads in Inbox.

Tips

• Positioned for regulated support; compliance badges are vendor claims. - Agent detection is behavioral — still ground decisions in account data and written policy. - PH is a launch channel; enablement details follow Fini's docs/sales flow.